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  • Login
  • FEATURES
    • BUILDING SYSTEMS
    • FACILITY CATALOG
    • FACILITY ASSESSMENTS
    • PROJECT PLANNING
    • CONTINGENCY RATES
    • FUNDING SCENARIOS
  • BENEFITS
    • CONSISTENCY
    • CONTINUITY
    • COMMUNICATION
    • PREPARED
    • ACCESS AND BACKUP
  • AFFILIATES
    • OWNER INSITE
    • TIPS
    • DLR GROUP
  • FAQ
  • CONTACT US

FAQ

1. How many projects and users can I have?

Unlimited! We don’t charge extra for that.

2. I'm not sure I have time to enter my data. Can you help?

Absolutely! We have people that know our application well and are faster than greased piggies.

3. Is training available?

Yep! We typically provide training via an online conference and we have an online help system built right into Facilities Planner.

4. Do I own the data or do you?

You do! You’re not called the owner for nothing.

5. Can I limit who can see and update my data?

You bet! Facilities Planner provides the ability to set administrator rights, as well as read and write authorization. 

6. How do you determine pricing?

It’s based on the number of facilities you have. For commercial real estate, we price mainly per square foot.

7. How do I know you'll provide good support?

That’s easy! Just ask our customers, they’ll tell you.

8. What technologies do you use?

We start with a flux capacitor, then go from there. OK, maybe not that futuristic. Facilities Planner is a web app sitting on top of Microsoft SQL Server. We use Microsoft Power BI for our interactive reports and utilize Amazon Web Services as our cloud provider.

9. Do you have an API?

Yes indeed! We love it when you talk technical. Documentation is in the works.

10. Can I use a tablet in the field to gather assessment data?

You bet! Our STRONG recommendation is that you use a Microsoft Surface Pro. You’d be surprised how differently browsers work within Windows 10 vs IOS or Android.

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